Belron, the company behind leading brands Autoglass and Carglass came out on
top in the
Retail & Distribution category of the
2008 Supply Chain Excellence Awards organised by specialist magazine, Supply Chain Standard.
Solving Efeso worked with extensively with Group Supply Chain Director, Ralph Hosker and the team at Belron in the development of their Supply Chain Strategy to serve all European markets.
With all the complexity associated with a 10,000 SKU range and a same-day or next-day service offering across every postcode in Europe, the emergency windscreen service company has transformed its operations and now achieves a 98 per cent service level. The judges say, "no one has done what they have in the industry in managing glass in this way. They have an extensive range of windscreens - there are issues around transportability, around availability - and they have a need to get to the scene very quickly. The way they manage, store and secure glass and offer the product variety that they do, without actually carrying lots of inventory, is pretty clever." Prior to the supply chain transformation Belron had concerns over breakages, parts availability, delivery and high SKUs. So it set up its own internal supply chain development team to drive improvements in the business - the judges saw this as "a real commitment" to delivering the strategy. Availability is key to Belron's business. The company redesigned its demand-driven networks and its processes, rolling out an indirect purchasing programme over the last 12 months. But what really decided it for the judges was its attitude that, "this is the strategy, this is what we are going to do. We are going to change the way we are operating - we need to hit this level - we need to change the way we work to get cost structures down".